We DO NOT accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us WITHIN 7 DAYS, civicoptical@rogers.com with details of the product and the defect. You can send the item you consider defective to:

Civic Optical 10520 Yonge Street, Unit 37, Richmond Hill, ON L4C 3C7

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or store credit.

Civic Optical is committed to protecting the privacy of our customers information. This statement is intended to outline the purpose of collecting personal information as well as the manner in which we collect and use it.

The information collected by Civic Optical will only be information that is willingly provided to us. Such information (name, phone number, address, postal code, email address) will usually be provided at your time of purchase. Any information stored in our database will be reviewed only by members of our staff and will not under any circumstances be disclosed to members outside of the company, except as required by law. The Information that Civic Optical will maintain on your behalf will be a detailed record of your store purchases as well as any contact information that you willingly provide us. The purpose of collecting such information is to better provide you with promotions, updates and events within Civic Optical that may be of interest to you.

You can withdraw your consent for us to use or store your personal information at any time by simply letting any member of our staff know through email.